Delivery, cancellation, and refunds

This is a short summary of our delivery, order cancellation, and refund policies. Please refer to Terms and conditions for more details.

 

Delivery

Currently, we deliver to Brisbane suburbs only. Normal delivery hours are between 9 am and 3 pm Monday – Saturday.

For our local area: Red Hill, Ashgrove, and Kelvin Grove, we offer a free delivery. For the rest of Brisbane, the standard courier fee is $15. Delivery of corsages and buttonholes is complimentary to all suburbs listed below.

We deliver to the following suburbs:

Albion 4010 Fortitude Valley 4006 Petrie Ter. 4000
Alderley 4051 Gaythorne 4051 Red Hill 4059
Annerley 4103 Gordon Park 4031 Sherwood 4075
Ascot 4007 Graceville 4075 South Brisbane 4101
Ashgrove 4060 Grange 4051 Spring Hill 4000
Auchenflower 4066 Greenslopes 4120 St Lucia 4067
Balmoral 4171 Hamilton 4007 Stafford 4053
Bardon 4065 Hawthorne 4171 Stones Corner 4120
Bowen Hills 4006 Hendra 4011 Taringa 4068
Brisbane CBD 4000 Herston 4006 Teneriffe 4005
Bulimba 4171 Highgate Hill 4101 Tennyson 4105
Buranda 4102 Indooroopilly 4062 The Gap 4051
Camp Hill 4152 Kangaroo Point 4169 Toowong 4066
Chapel Hill 4069 Kedron 4031 Wavell Heights 4012
Chelmer 4068 Kelvin Grove 4059 West End 4101
Chermside 4032 Kenmore 4069 Wilston 4051
Clayfield 4011 Lutwyche 4030 Windsor 4030
Coorparoo 4151 Milton 4064 Woolloongabba 4102
Corinda 4075 Mitchelton 4053 Wooloowin 4030
Dutton Park 4102 Morningside 4170 Yeerongpilly 4105
Eagle Farm 4009 New Farm 4005 Yeronga 4104
East Brisbane 4169 Newmarket 4051
Enoggera 4051 Newstead 4006
Everton Park 4053 Norman Park 4170
Fairfield 4103 Nundah 4012
Fig Tree Pocket 4069 Paddington 4064

If your suburb is not on our list, please get in touch and we will do our best to accommodate your order. Additional delivery fees may apply.

We are an on-line business and do not offer pickups from our location. However, time permitting, we are happy to arrange a meet up for delivery. Please email us at info@artofpetals.com.au for more information.

We will make every attempt to fulfil your request but cannot guarantee a specific delivery time. We do not deliver on Sundays or public holidays.

 

Cancellation of orders

Should you need to cancel your order, money will be refunded less a $15 administrative fee, only if notice is received by Art of Petals 24 hours prior to the scheduled delivery date. Cancellations received with less than 24-hour notice will be charged at 50% of the total order value. We are unable to cancel orders that are already prepared and are with our courier for delivery.

 

Refunds

Generally, Art of Petals is unable to give refunds and exchanges for flowers and/or perishable items. Please call us on +61 (0)405 961 958 or send an email to info@artofpetals.com.au to discuss any queries or concerns you may have in relation to your flowers sent or received. A number of resolutions may be available to you and are subject to your particular situation.